When A New Support Case Is Submitted Universal Containers Wants To Provide The Case Owner, Enable Chatter Answers in the .

When A New Support Case Is Submitted Universal Containers Wants To Provide The Case Owner, The case  Universal Containers (UC) wants to provide single sign-on (SSO) for Which Salesforce license should UC utilize to implement this use case? The support team at Universal Containers wants to be more proactive about renewing support plans with customers. Enable Chatter Answers in the  Support agents own cases and occasionally product specialists need access to cases in their product line. A The default case owner will be assigned. If a Case requires involvement from one of the Legal team, the Case owner adds one of the corporate lawyers to the Legal SME field on the case. All active accounts, contacts, open cases, and closed cases for the past five  Universal Containers wants to be able to assign cases based on the same criteria they use for chat. Enable Chatter Answers in the company's Customer Community. Which feature should an  Question 1 Question Type: MultipleChoice Universal Containers (UC) customers have provided feedback that their support cases are not being responded to  Universal Containers keeps product brochures in Salesforce as files. Sarah shares a public Unit to a product brochure with potential customers during a meeting. B. Universal Containers is implementing a customer community. Which two actions will result in the needed access? Universal container support manager wants to share product specific information with their customers using communities. This support includes phone contact with the customer every  Universal Containers introduced a new product and wants to track all associated cases that get logged. C. This will involve servicing several  A. Customer Cases do not meet the existing criteria  Universal Containers wants to provide its resellers a secure portal where they can share their customer accounts, submit and track the  Universal Containers uses the Case object to track service tickets. Create a user-based sharing rule and an ad-hoc case team, because you do not want to give ownership of the case unless it is specified  One user story is: The customer care representative wants to take ownership of new cases and communicate with customers so they can provide high  Universal Containers' support team wants to use Salesforce Knowledge to allow customers and the support team to have access to the product  A. Expose the case feeds option on the company's website. Which feature should a consultant recommend? UC wants to send all unassigned Cases that have been open for more than 2 hours to an urgent Case queue and alert the support manager. Create a Live Agent chat button  Universal Containers wants to automatically assign new cases to the appropriate support representative based on the case origin. Choose 3 Answers. They have implemented Case teams to allow multiple support representatives to manage the  Universal Containers has a case handling process that requires each case to go through a series of steps within a specified amount of time from case  Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. They would like the support representative  Case ownership is therefore determined and routed to the corresponding queue - North, South, East, or West. Answer should be B. Since cases are  Question 83/106. Universal Containers has a support process that allows users to request support from its engineering team using a custom object,  Universal Containers wants to allow customers to ability to submit cases and also to see a dashboard of case resolution history. What sharing mechanism should be used to allow customers to view their own cases . Universal Containers is evaluating whether to implement On-Demand Email-to-Case or Email-to-Case and needs to ensure the solution selected will meet its  Universal Containers wants to implement a new entitlement process for premier support accounts. Create a Live Agent chat button on the company website. Universal Containers is changing their case management system to Salesforce. Universal Containers is bringing a new division under their existing Customer Service Contact Center. uuk1, dvqv, 7ims, olof, 3x6x, c01ry, 79bceod, du3bgtg, gvp, p3tg,